If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Shipping costs are non-refundable.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 215 Spadina Ave., 100, Toronto ON M5T 2C7, Canada If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Return shipping Costs will be covered in full by the customer. If you need to exchange it for the same item, send us an email and send your item to: 215 Spadina Ave., 100, Toronto ON M5T 2C7, Canada. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

To complete your return, we require a receipt or proof of purchase.

Any returns or exchanges are also offered in-store at 215 Spadina Ave., Toronto. In any case of a non-defective return, shipping costs will be covered in full by the customer. If you wish to return an item that is not defective, it must still be factory sealed and in its original condition. Secondary copies sent out will be opened and inspected before being re-shipped to guarantee a non defective replacement. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

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